PRIVACY POLICY
We at Ravedio (Ravedio,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Ravedio in connection with the Platform. By visiting or using the Platform, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use.
1. General
Ravedio is a mobile software messaging platform and accompanying hardware rental service utilized by individuals. Ravedio allows users to send and receive text messages on mobile devices for the purposes of being able to communicate off-grid and without depending on cell service. Ravedio utilizes encryption software in order to ensure messages shared between other Ravedio users remains private during usage. Ravedio also utilizes small radio handheld devices to facilitate sending text messages over unlicensed radio frequency bands in the USA, thus allowing users to stay better connected during special events.
2. Information We Process:
Ravedio collects personal information about you as you use Ravedio, through your interactions with us, as well as from previous owners and data controllers. “Personal information” is any information that relates to an identifiable individual and may include name, address, email address, phone number, login information (account number, password), or payment card number. We collect the following personal information:
A. Your account information: We collect limited personal information from users who use our services including your first and last name and your contact details (such as your email address or your phone number).
B. Device and connection information. When you download and use our services, we may collect information on the type of device you use, user inputted identifiers, system performance information.
C. Usage, event and log information. We process certain log and contact data and other related information, such as your unique Ravedio messaging username or channel name, service-related, diagnostic, event and performance information, in order to provide the service to you. For example, so the recipient of your message will know who has sent them the message. We do not store the contents of your messages and those remain in your local storage of mobile device.
D. Custom support and other communications. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our products that you deem helpful. For example, information relating to app performance or other issues.
E. Billing information. If you decide to purchase our rental service directly via our website, we may collect credit card information which is tokenized and used for payment processing, but not stored.
3. Your Messages on the app:
When you use our services to send and/or receive messages, the app sends your message(s) in encrypted form. We do not have access to your messages at any time. Similarly, we do not have the ability to decrypt or read your encrypted messages. Users of Ravedio can communicate on private or public channels with other Ravedio users that are within range and a public-shared key is used to help facilitate these messages within a private groupchat or public chat. Messages and data can be deleted locally on your device when you delete such conversations or groups or reset the app.
4. How We Use and Share the Information:
You authorize us to use the Personal Information and the Other Information (collectively, the “Information”) to provide and improve our Platform, products, and services; to process transactions you request; to inform you about our products and services and those of our promotional partners; and to bring you customized content (such as newsletters) based on your activity on the Platform.
You also authorize us to use and/or share Information as described below.
- We will access, use, and share the Information as required to fulfill our contractual obligations to you and to address your questions or requests regarding our products, services, and/or support.
- In an ongoing effort to better understand our users, Platform, products and services and those of our promotional partners, we may analyze certain Information in anonymized and aggregate form in order to operate, maintain, manage, and improve the Website and/or such products and services. This aggregate information does not identify you personally. We may share and/or license this aggregate data to our affiliates, agents, business and promotional partners, and other third parties. We may also disclose aggregated user statistics in order to describe the Platform and these products and services to current and prospective business partners and to other third parties for other lawful purposes.
5. Accessing and Modifying Information and Communication Preferences:
You may access, remove, review, and/or make changes to your Personal Information by following the instructions found on the Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Ravedio marketing e-mail. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
6. How We Protect the Information:
We take reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
7. Important Notices to Non-U.S. Residents:
The Platform and its servers are operated in the United States and elsewhere. Please be aware that your Information, including your Personal Information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Platform, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.
8. External Websites:
The Platform may contain links to third-party websites. Ravedio has no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.
9. Children:
We do not knowingly collect Personal Information from children under the age of 18 through the platform. If you are under 18, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information through the Platform without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.
10. California Residents:
Under California Civil Code Section 1798.83, California residents who have an established business relationship with Ravedio may choose to opt out of our sharing your Personal Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please contact us as set forth below. In addition, Ravedio does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
If you are a California resident, the California Consumer Privacy Act ("CCPA") may provide you with rights that are in addition to those set forth elsewhere in this Privacy Policy regarding our use of your personal information. The CCPA Notice applies to "Consumers" as defined by the law. This section describes your CCPA rights as a California Consumer and explains how to exercise those rights. See Sections 1 - 4 above to learn what information we collected from you and how it is collected, used and shared.
Access Rights No more than twice in a twelve-month period, you may request the right to know what personal information we have collected about you, including the categories of personal information, specific pieces of personal information, categories of sources from which we collected your personal information, business or commercial purposes for our collection or sale of your personal information, and categories of third parties to whom we’ve disclosed your personal information.
Data Correction Rights You may request to have inaccurate personal information corrected and updated.
Data Deletion Rights Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.
Exercising Your Rights To make a request for access, correction, or deletion according to your rights under CCPA, send your request to contact@ravedio.com. Consumers may exercise these rights via an authorized agent. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request"). The Verifiable Consumer Request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). In accordance with the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response. We will make commercially reasonable efforts to identify Consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.
11. Changes to This Privacy Policy:
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on the Platform. By accessing the Platform after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.
12. How to Contact Us:
If you have questions about this Privacy Policy, please contact us by email at support@ravedio.com using the subject line "PRIVACY POLICY"